FAQs

Yes, we are currently accepting new patients.Our team provides comprehensive eye care including routine exams, glaucoma management, retinal care, surgical consultations, and advanced treatment options. Whether you’ve been referred or are seeking a specialist directly, we’re here to help.Call us at 757-481-4400 to schedule.

Appointments can be scheduled by calling 757-481-4400.Online scheduling is not currently available.

In most cases, no referral is required. Many patients come directly for exams, glaucoma evaluations, retinal concerns, cataract consultations, or second opinions.

However, some insurance plans require referral authorization. We recommend checking with your insurance provider. If you’re unsure, our team can help verify your benefits before your visit.

Yes, we accept Medicare.

Yes, we proudly participate with the VA. A VA referral is required before we can schedule your appointment. Please note that it can sometimes take up to a month for the VA to fax us the referral documentation.

We do not accept walk-ins. However, we can often accommodate same-day appointments for urgent concerns. Please call first so we can ensure a provider is available at your preferred location.

Absolutely. We welcome second opinion consultations and are happy to provide thorough evaluations.

After check-in, your vision will be tested, eye pressure measured, and your pupils dilated. Dilation alone requires approximately 30 minutes.

First visits may take two hours or longer, especially if treatment is provided the same day.

Usually, yes. We provide disposable sunglasses, or you may bring your own.

If you’ve previously had difficulty driving after dilation or if laser treatment is performed, you will need someone to drive you home.

Your exam includes vision testing, pupil response, eye movement evaluation, peripheral vision testing, and eye pressure screening. After dilation, your doctor will examine the macula, retina, and vitreous using specialized instruments.

Additional testing may include:

• Fundus Photography – Detailed retinal imaging
• Fluorescein Angiography – Imaging of retinal blood flow using a dye
• Optical Coherence Tomography (OCT) – Cross-sectional retinal scans
• Visual Field Testing – Measures blind spots and peripheral vision
• Ultrasound – Imaging using sound waves for structural evaluation

You should be evaluated if you experience:

• Sudden vision changes
• Flashes or new floaters
• A dark curtain or shadow
• Sudden blur or distortion
• Eye pain or pressure

If you’ve been diagnosed or referred for:

• Macular degeneration
• Diabetic eye disease
• Retinal tear or detachment
• Glaucoma

If your vision is gradually worsening:

• Difficulty reading or night driving
• Wavy or distorted lines
• Frequent prescription changes

When in doubt, it’s always better to be checked. Early treatment can prevent permanent vision loss.

Your referring doctor has identified a retinal condition that requires advanced testing, specialized treatment, or close monitoring.

No. We evaluate and treat the retinal condition, then communicate all findings and plans back to your primary eye doctor. You will continue ongoing care with them.

Our physicians operate at several regional surgical centers, including:

• Sentara Virginia Beach General
• Riverside Hampton Surgery Center
• Riverside Regional Medical Center
• Physician’s Surgery Center of Tidewater
• Riverside Shore Memorial Hospital
• Virginia Center for Eye Surgery

You may choose a facility based on location and insurance coverage.

We do not treat sleep apnea. However, if your eye condition may be related, we can perform screening and refer you to a sleep specialist if needed.

Yes, continue all prescribed eye drops unless your provider gives different instructions. If you have questions, please call us.

Yes. We provide specialized care for children, including treatment for retinopathy of prematurity and other pediatric retinal conditions.

We use advanced diagnostic and treatment technology to provide state-of-the-art retinal and glaucoma care.

Yes. Bills can be paid through the patient portal. You may log in or use your statement code to pay as a guest. Contact us if you need assistance accessing the portal.

Please email all medical record requests to:medicalrecords@wagnerkapoor.com

Our Medical Records team will assist you promptly.

Visit our blog or contact us directly for current information about the Good Days program.

Call us immediately at 757-481-4400.

1. Call 757-481-4400
2. Leave a message for the on-call provider
3. The on-call provider is contacted immediately
4. Your call will be returned promptly

Our contact center is open Monday–Friday, 8:00 AM–5:00 PM.

Individual office hours vary by location. We recommend calling before visiting to ensure provider availability.

Holiday Closures:

• Martin Luther King Jr. Day
• Memorial Day
• Juneteenth
• Fourth of July
• Labor Day
• Thanksgiving Day
• Friday after Thanksgiving
• Christmas Eve (half day)
• Christmas Day
• New Year’s Eve (half day)
• New Year’s Day

We have nine locations across Hampton Roads and North Carolina:

• Virginia Beach: 1800 Republic Road, Suite 102
• Norfolk: 6160 Kempsville Circle, Suite 120B
• North Chesapeake: 3206 Churchland Boulevard
• South Chesapeake: 809 Greenbrier Parkway, Suite 109
• Hampton: 1062-A W Mercury Boulevard
• Suffolk: 2016 Meade Parkway
• Exmore (Eastern Shore): 3298 Main Street
• Kilmarnock: 101 Technology Park Drive
• Elizabeth City, NC: 1855 West City Drive